Frequently Asked Questions

Are you interested in a course at one of our centres but need more information? Have a read through our list of frequently asked questions, you might be able to find out what you need.

How much does it cost?

All of our programmes could be free, but that depends on your personal circumstances. For example, as long as you’ve been deemed eligible during our assessment and haven’t already got a Level 2 qualification in the subject area, you can do one of our English and maths courses. But to do an IT course, the learner needs to be in receipt of Jobseeker’s Allowance and be looking to get into work.

How long will it take?

We base our programs around your individual learning needs, so it’s difficult to give a definitive time frame. However, if the learner is fully committed to learning (with us Monday to Friday), each programme can take as little as 1-2 weeks.

Can I work from home?

Yes, if you have access to a computer, we can offer remote learning. But you will still need to come into our local centre for all assessments, practice tests and exams. Although you can work from home, we’ve found that learners achieve more (and complete their study quicker) when they come to our centres regularly and receive support from our experienced tutors.

Does it affect my JSA payment?

No, not at all. In fact, it’s the staff at the Jobcentre who refer jobseekers to our centres, to help them upskill and ultimately get back into work. So they would encourage you to come to us.

Will you report me to the JCP if I don’t attend?

​No, that’s not the sort of relationship we have with the Jobcentre. Although some Jobcentre Plus offices do ask us for attendance records if you’ve been instructed to attend one (or more) of our programmes. It’s only then that a lack of attendance may affect your benefit payments, but this down to the Jobcentre, not us.

Is a Functional Skills Maths Level 2 equivalent to a maths GCSE?

Yes, it absolutely is. Any Level 2 qualification is on the same level as a GCSE A*-C grade, so passing the course can have a real positive effect on your career prospects, whatever line of work you’re in.

How many breaks can I have?

We have set breaks scheduled throughout the day, so you can make yourself a cup of tea or coffee and grab some lunch. Don’t worry, you won’t be chained to your desk from 9:30am-4:30pm!

What should I do if I have other appointments?

If you let your Tutor know in advance, it shouldn’t be a problem. While we do like our learners to commit to their programmes, we understand that sometimes people have other things in their lives which crop up from time to time. After all, we are people too.

What if I can’t afford the travel costs?

If this is something that’s seriously going to prevent you from enrolling on one of our courses, tell us, we’d rather know; in case we can do something to help. In some of our centres the Jobcentre Plus have agreed to contribute towards travel costs for their referred learners, for the others, we will help.

I have dyslexia, can I still take the course?

In a nutshell, yes. All of our training is provided through learndirect and their courses come with in-built dyslexia support. We’re also able to provide additional time during tests, as long as the necessary evidence is provided beforehand.

Do you provide childcare?

Unfortunately we can’t. Children aren’t allowed in our centres.

Who accepts functional skills qualifications?

This is very much down to the individual institutions that require the qualifications. If you need a Level 2 maths or English qualification for access onto university or nursing courses, it’s important to check that they accept Functional Skills before enrolling with us.

Who accepts BCS qualifications?

Who doesn’t?! A British Computer Society qualification is internationally recognised because it shows that you have the digital skills you need in the 21st century workplace.

Will I get one-to-one support?

If you need additional support with the online learning materials, every centre has qualified and highly experienced Tutors on hand to help you through your program. Sometimes the support happens in larger groups, as well as one-to-one.

Unemployed? Find out how we can help you get back into work with free adult learning courses.

Please note: We do not offer ESOL courses.

Study with learndirect, the largest provider of skill-based training in the whole of the UK.

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