Are you keen on a career where you be interact with customers on a daily basis? This course provides people with the skills and qualifications needed to impress a potential employer in the sector.
Customer service really matters. Gone are the days when the success of a business came down to two things: product and price. In fact, the way businesses look after their customers has become one of the most important drivers in today’s competitive climate.
But what value can employers put on someone who’s able to give their customers a better experience? Well, it’s believed that it’s cheaper to keep existing customers than find new ones. And it’s also thought that some customers would even pay more if that have a better experience. So there’s no denying that good customer service skills can make a big difference to any business.
During this two-week training package, we’ll teach the skills needed to thrive in this role. From the importance of being the public face of the business you represent, to understanding how to listen to customers. The training we provide will also equip you with knowledge around administration and the working environment. Basically, in a couple of months, you’ll have everything you need to impress an employer – and then some! Here’s a closer look at the elements of the training package.
Want to know what to do when dealing with customers? This course will provide you with the skills needed to work in a range of roles in modern employment. Learn how to understand customers and employers, develop relationships and resolve challenging problems.
Knowing how to speak and listen to customers is a huge advantage to any business. And having this qualification on your CV will prove you have the qualities to go the extra mile in your work. And employers will love that.
Develop your knowledge of business and administrative practices so you can be a real asset to any organisation. Learn about the industry, the various roles within a business and the different workplaces you could experience. The course explains how to manage information, produce documents, budget and arrange events.
Also, if you’re serious about administration as a career, this course is the ideal springboard for further study in the subject.
Job Search & Digital Skills for the 21st Century
With the majority of jobs now being advertised online, if you lack digital skills it can be a daunting prospect applying for them online. So, being able to search for the job you want, attach a CV and fill out application forms is absolutely vital.
This course reflects the key components you will need to develop your digital ability. By the end of the course, you’ll be equipped with the digital skills needed to search for jobs online confidently.
Social Media for Employment Opportunities
Being able to use social media to find employment opportunities is becoming more and more important. Put simply – having the ability to use different social media platforms can really help with a job search. Platforms such as Facebook, Twitter and Linkedin, are a great way to find job vacancies and connect with potential employers.
This course will help you gain the skills you need to be efficient using social media for employment.
Literacy, Numeracy and IT skills*
Qualifications: From Entry Level 3 to Level 2
If you’ve not got the required English, maths and IT qualifications on your CV, it can really affect your chances of finding work. So, as part of your training, you will have the opportunity to upskill in all three subjects.
The English courses will help you improve your reading, writing and speaking and listening. You’ll be able to work on data, numbers, measurements and formulas in maths. While you can prove you know how to use Word Processing, Spreadsheets and Powerpoint with an IT qualification.
*These courses are not included in the training package’s two-week duration and may take longer to achieve.
Make your CV stand out from the crowd
After you’ve completed this training course you’ll have at least four new qualifications – more if you upskill in English, maths and IT. With these fresh awards, your CV will be sure to catch the eye of a potential employer. Not only will they prove you have what it takes to work in Customer Service, they’ll also show an employer that you have the knowledge to work in business. If this doesn’t give you the edge over another candidate – what else will?
Book your place on the next course
Ready to book a place? Find out when our next Customer Service training package is taking place by calling 0161 883 1181, emailing [email protected] or fill out the form and someone will be in touch.